Accounts Receivable & Collections

Wellness Works Management Partners manages accounts receivable and collections as part of the full medical billing process we offer. We monitor balances daily, prioritize follow-up based on recoverability, and work claims through resolution so revenue does not stall or age unnecessarily. This approach helps practices reduce outstanding balances, shorten reimbursement timelines, and maintain clear visibility into what is owed and why.

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Accounts Receivable Management

Strong A/R performance requires structure, prioritization, and daily oversight. Our team manages receivables with a focus on recoverability and timing rather than passive aging.

A/R Aging Review

We review aging reports regularly to identify stalled claims, payer delays, and balances requiring immediate attention.

Outstanding Balance Tracking

Balances are tracked continuously to ensure follow-up occurs before claims age into higher risk categories.

Priority Follow-Up

Claims are prioritized based on payer, dollar amount, and likelihood of resolution to improve overall collections efficiency.

Denial Follow-Up

Denied and underpaid claims are addressed directly, not deferred. Our team works denials through correction, resubmission, and appeal when appropriate.

Unpaid Claims Review: Denied and unpaid claims are reviewed to identify root causes and determine next steps.
Corrected Resubmissions: Claims are corrected according to payer guidelines and resubmitted promptly to reduce further delays.
Appeal Tracking: Appeals are tracked from submission through resolution to ensure nothing falls through the cracks. When additional documentation is required, we'll coordinate with your administrative team to gather what's needed—since your practice maintains custody of all clinical records.

Collections Oversight

Collections require consistent communication and accurate balances. We manage both insurance and patient collections as part of the billing workflow.

Insurance Collections

Outstanding insurance balances are followed up with payers to resolve delays, underpayments, or processing issues.

Patient Balance Follow-Up

Patient balances are communicated clearly and professionally to reduce confusion and support timely payment.

Payment Resolution

Payments and adjustments are tracked through completion to ensure balances are resolved correctly.

A/R Cleanup

For practices with existing backlogs or transitions from previous billing teams, we provide structured A/R cleanup as part of onboarding.

Legacy A/R Revie: We assess existing receivables to understand age, payer mix, and collectability.
Write-Off Evaluation: Balances are reviewed for compliance and viability to determine appropriate next steps.
Recovery Opportunities: Collectible revenue is prioritized for recovery while providing leadership with clear recommendations for unresolved balances.

Frequently Asked Questions

Does Wellness Works handle credentialing or payer enrollment?

No — we don't provide credentialing, contracting, authorization, or eligibility verification directly. We focus on claim submission, payment posting, denial management, and coding, and can coordinate alongside your existing credentialing resource.

Is there a long-term contract?

No. Our billing engagements run without a long-term lock-in and include a 30-day notice period if you ever need to make a change.

Who codes and submits our claims?

Our AAPC-certified coding team handles daily claim submission and coding, with regular quality assurance audits led by our Chief Billing Officer.

Do we need to switch our practice management software or EMR?

Not necessarily — we work within your practice's existing EMR wherever possible, and only recommend a transition if it would meaningfully improve your billing performance.

Need Reliable Medical Billing Support?

If you are looking for complete medical billing and revenue cycle management handled with care, accountability, and attention to detail, we would be glad to connect.

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